FAQ

1. How far in advance should I book my rental?

We recommend booking at least 2–4 weeks in advance, especially during peak season (May–September). For weddings or large-scale events, we suggest reserving 2–3 months ahead to ensure availability.

2. Do you deliver and set up the equipment?

Yes! We offer delivery, setup, and pickup services for all rentals. Setup is included for tents and other large structures. Delivery fees may vary based on location and order size.

3. Is there a minimum rental order?

No, we do not require a minimum rental order.

4. What areas do you serve?

We proudly serve [Insert your primary city] and surrounding areas including:

Greater Napanee

Frontenac

Kingston

Belleville

Surrounding areas of areas noted above.

Not sure if you're in our delivery zone? Just ask!

5. How long is the rental period?

Our standard rental covers 1-day events, with delivery typically the day before and pickup the day after. Longer-term rentals are available at discounted rates—just let us know your timeline.

6. Do you require a deposit?

Yes, we require a 30% deposit to secure your booking. The remainder balance is due prior to delivery. We accept major credit cards, e-transfer, and cash.

7. Can I pick up the items myself?

Yes, some items (like folding tables and chairs) are available for customer pickup from our warehouse. Please ensure you have a suitable vehicle and proper tie-downs.

8. What if something gets damaged or lost?

We understand accidents happen. Customers are responsible for damaged, lost, or excessively dirty items. Fees vary by item, and we offer optional damage waivers for peace of mind.

9. Do you offer packages or custom bundles?

Yes! We offer event bundles and custom packages for weddings, birthdays, and corporate events. Let us know your guest count and style, and we’ll take care of the rest.

10. Can I make changes to my order?

You can make changes up to 72 hours before delivery, subject to availability. We’ll always try our best to accommodate your needs.